- Onboarding Management: You will take over contact with our new customers from your colleagues in sales management and ensure an optimal onboarding experience for our new customers with your structured, solution- and customer-oriented way of working. Thanks to you, our new customers become regular customers.
- Customer support: After you have successfully accompanied your customers through the onboarding process, you will support your colleagues in the ongoing support of our regular customers.
- Technical consulting: Together with your team, you develop frontend and backend solutions for our customers, e.g. by adapting our shop solutions to customer needs and showing different implementation options for products and services.
- Optimise: You are independently responsible for the customer onboarding process - from conception to implementation and ongoing support. You help build long-term customer relationships and identify optimisation potential along the entire process chain.
Onboarding Manager in Customer Success
Weingarten
Full-time
Permanent employee
Your mission
This is where you can shine:
Your profile
Your profile:
- You have been a project professional for 2 years when it comes to customer success in B2B business, have a degree in economics, completed vocational training in business or a comparable qualification and are familiar with customer relationship management.
- You actively contribute and independently advise our international customers on the customer-specific development and expansion of our shop and interface solutions at eye level - in German and English.
- You have a very good basic technical understanding, a feeling for the needs of your customers and always keep your eye on the goal - the satisfaction of your customers.
- You see yourself as an open and outgoing team player.
Why us?
- Revolution: With us you work on the disruption of an entire industry: With our unique products based on our own software platform, we build the incentive and loyalty programmes of the future
- Entrepreneurship: You will be given responsibility for a variety of tasks and act as your own entrepreneur
- Coaching: Coaching from our experienced team - you can expect ultra-fast development and a steep learning curve
- You will receive a monthly employee voucher and can use it to shop from over 6,000 high-quality branded articles
- You can reach us easily by public transport or park your car directly in our employee car park
About us
Customer loyalty, sales promotion and employee motivation made easy: IPO Solutions is a strong partner for non-cash rewards and points systems.
Together with our partners, we develop strategies and marketing concepts. With state-of-the-art interfaces, we dock onto complex CRM and shop systems. We take care of the worldwide dispatch of high-quality rewards.
We are a game changer - innovative, contemporary and different. A company where it's fun to be a customer, a talent and, above all, an employee. If you are looking for an outstanding business model, a sustainable corporate culture and want to be part of a motivated, high-performing team, then IPO Solutions is the place for you!
With our technology, it's "Boost your Sales" as we revolutionize the incentive and loyalty industry.
We can look back on a successful company history. For over 40 years, customers have trusted IPO's cross-sector success concepts. We translate this experience into the latest technologies and increase our customers' success.
Our greatest strength is the connection between innovation and know-how. At our company headquarters in sunny Weingarten near Karlsruhe, around 70 employees work on new products, marketing ideas and software solutions. From the idea to the happy customer - that's how relationship management works today.
At the heart of our reward systems is our forward-looking online platform. Together with you, we want to continuously expand it within the IPO Group: Through the further development of our partnerships, you can drive the strategic growth of the platform.
Do you want to be innovative, successful and revolutionary? Come to IPO!
Together with our partners, we develop strategies and marketing concepts. With state-of-the-art interfaces, we dock onto complex CRM and shop systems. We take care of the worldwide dispatch of high-quality rewards.
We are a game changer - innovative, contemporary and different. A company where it's fun to be a customer, a talent and, above all, an employee. If you are looking for an outstanding business model, a sustainable corporate culture and want to be part of a motivated, high-performing team, then IPO Solutions is the place for you!
With our technology, it's "Boost your Sales" as we revolutionize the incentive and loyalty industry.
We can look back on a successful company history. For over 40 years, customers have trusted IPO's cross-sector success concepts. We translate this experience into the latest technologies and increase our customers' success.
Our greatest strength is the connection between innovation and know-how. At our company headquarters in sunny Weingarten near Karlsruhe, around 70 employees work on new products, marketing ideas and software solutions. From the idea to the happy customer - that's how relationship management works today.
At the heart of our reward systems is our forward-looking online platform. Together with you, we want to continuously expand it within the IPO Group: Through the further development of our partnerships, you can drive the strategic growth of the platform.
Do you want to be innovative, successful and revolutionary? Come to IPO!